How to Be a Better Leader for the Better Future of Your Business

When it comes to working in any company out there, especially a Philippine call center office, the one thing that proves to be essential for the betterment of the company is none other than leadership, which is often encompassed through your very own team leaders, supervisors, and company executives. Without leadership, work flow would be affected to a certain extent, as well as the absence of a natural camaraderie between co-workers; and with that said, it falls on the leader’s shoulders to uphold the virtue of authority and the responsibility of constant vigilance, especially when it comes to the work environment.

There are numerous ways to become a better leader for your team. Not only can being a better leader be the betterment of your team, but it can be the betterment of your business as well. So, if you’re looking for some enlightenment on this particular topic, here are some of the best ideas for you to consider, especially if it is for the betterment of your business:

Get to Know Each and Every One of Your Employees

Philippine call centers and most other companies of the same track are known for their different and unique approaches to numerous workloads. In any case, while most businesses are known for strictly imposing a hierarchy between the big bosses and their employees, your business doesn’t have to fall into that very vibe.

With that said, take the time to get to know the people who are working for you, especially those working directly under you. Not only will this encourage a friendly dynamic between you and them, but it can also encourage them to work more and complete the tasks up ahead.

Don’t Be Too Strict; But Don’t Be Too Laid-back Either

Since we’re on the subject of getting to know your employees better, one of the best things for this is to project a friendly demeanor. That way, your employees will be able to approach you with any concern they might have, as well as bond with you on numerous occasions such as through drinks and/or through dining out.

However, while building a friendship with your employees is great, especially in a Philippine call center, it’s also important to know your boundaries as their boss. With that said, it’s best to set those limits for your employees, especially when it comes to the rules and regulations of your company. That way, your employees will know the best times to engage in a jovial manner with you.

Don’t Blame Them for Anything Negative That Happens in Your Business, especially in a Philippine Call Center

Unless, of course, if any of them really had something to do with anything of the matter. In any case, blaming your employees for anything negative not only shows your lack of trust with them, but also your complete inability to accept any form of criticism, as well as any form of inconsistency that may serve as a means for you to increase productivity and drive among you and your teammates.

Key Takeaway

Being a better leader for the better future of your business is one way to ensure that your business is here to stay; and with these tips in store for you, there’s definitely no argument that may ensue in your business’ overall standing.

Identifying The Signs Of Unhappy Employees

It’s simple: unhappy employees don’t work well. Their projects will fail, which will make disappointed clients no longer want to invest in your company. This can be avoided if you set a good work attitude example, which can help shape the work culture of your office. Failure to cultivate this culture could lead to endless cycle of employees coming and going; similar to the practice of endo. Because of this, your company will always be comprised of entry level workers and trainees and no associates. Your company cannot evolve to the heights you want to reach if you the people in it don’t perform well.

Now, as an employer, your employees are, naturally, more socially reserved towards you. Because of this, it may be hard to tell if someone has a grievance since they feel like they can’t tell you directly. You’re going to have to look for signs. Here are some examples:

Reaching for only the minimum

As a business, you’re going to want to exceed the expectations of your clients. This attitude is what makes companies evolve. You want employees that believe in this mantra because it encourages them to not just go for bare minimum; they aim to do more to invest in their careers and get the coveted promotion. Employees that don’t aim for the promotion are merely there just for the pay check and not success.  This disinterest to grow in their field means that they aren’t happy with the job or with what they are doing.

Disappearing Acts

If employee absence has been a problem for you, then that could also mean they are unhappy. It’s possible that they relate the workplace to excessive stress. This leads them to find all opportunities to not be at the work space. Signs of this are the following:

  • Tardiness
  • Over-breaks
  • Work and Life Imbalance
  • Clock-watching

Lack of Transparency

People in a company may only have professional relationships but they are relationships none the less – whether it is boss-employee or between the employees. For any relationship to flourish, transparency is a requirement. The lack of this in the office is dangerous because it doesn’t allow trust to form. A sign of an office without trust is eerie silence. While silence is needed for concentration, too much of it means they are not communicating well with each other. This is because they don’t trust each other with their thoughts and opinions. This kind of environment is toxic and it could lead to people leaving or work inefficiency.


People choose to apply for certain jobs over others because they feel like they can use their special skills there. Because of this, being accepted at their desired job will make them feel like their value is recognized. Companies that value their employees inspire them to work hard and invest in their careers in your company.

There are two things that can make an employee feel unvalued; first is if you assign him to do something that you both agreed (via contract) that he/she shouldn’t be doing. This will make him feel like just a person being bossed around. Second is failure to give them credit to a job well done. It is a horrible feeling when you don’t believe like your efforts have any meaning. If you do any of these things, then expect your employees to lose enthusiasm and no longer invest their efforts. Try to re-evaluate the way you see and treat your employees if you see this sign.

Your employees are your most valuable asset and their happiness is the key for success in your business. For the sake of your company’s future and overall positivity, make sure that you make working in your company an inspirational experience.